Troubleshoot
Make sure your Pleneo Rooms works seamless
RoomHub Does Not Power On
If your RoomHub does not power on, follow the steps below to identify and resolve the issue. Make sure LAN 1 on RoomHub is connected Confirm the net...
Can’t Discover the Microphone?
If your microphone isn’t showing up in RoomHub or Pleneo Cloud, check these steps in order. Confirm the microphone is powered on No power means no d...
Can’t Discover the RoomVision XL Camera
If your RoomVision camera isn’t showing up in RoomHub or Pleneo Cloud, check these steps in order. Make sure the LAN cable is firmly connected to th...
Can't Discover RoomVision Camera
If your RoomVision camera isn’t showing up in RoomHub or Pleneo Cloud, check these steps in order. Make sure the LAN cable is firmly connected to th...
AudioIQ™ Tuning Is Not Running
If you’re running AI AutoDeploy™ and AudioIQ™ tuning doesn’t start, it’s usually due to that the devices you've selected isn't supported. Check the ...
RoomHub Can’t Connect to Pleneo Cloud
If RoomHub isn’t connecting to Pleneo Cloud, follow these steps in order. Make sure LAN 1 is connected to a PoE-enabled switch If you’re unsure, see...
Laptop Doesn’t Recognize RoomHub over USB
If your laptop doesn’t detect RoomHub when connected over USB, follow these steps in order. Use a short USB cable Connect the laptop directly to Roo...
No Sound from Sonia Speakers
If you’re not hearing any sound from your Sonia speakers, follow these steps in order. Make sure each Sonia speaker is properly connected to the Soni...
No Sound from RoomDesign Ceiling
If you’re not hearing any sound from a RoomDesign Ceiling speaker, follow these steps in order. Make sure the speaker is connected to a network switch...