If your laptop doesn’t detect RoomHub when connected over USB, follow these steps in order.

• Use a short USB cable

• Connect the laptop directly to RoomHub

• Avoid wall plates, extenders, or hubs

This quickly confirms whether the issue is with the cable path or devices.

If the direct connection works, review your USB installation:

• Cable length matters

  • USB cables longer than recommended can cause detection issues

  • 3–5 meters is typically safe (depending on USB version)

• Avoid USB hubs with long or active USB cables

  • Combining hubs with active or extended cables often causes detection problems

  • Keep the signal path as simple as possible

• Reseat connections

  • Unplug and reconnect both ends

  • Try a different USB port on the laptop

With a direct connection, supported cable length, and no hubs in the signal path, RoomHub should be recognized automatically by your laptop.

If it still isn’t detected, Pleneo Support can help.