If your RoomVision camera isn’t showing up in RoomHub or Pleneo Cloud, check these steps in order.

• Make sure the LAN cable is firmly connected to the camera

• The LAN port is used for power and control

• Verify the camera is connected to a switch that supports PoE+

• Standard PoE is not sufficient

• Without PoE+, the camera will not power on or be discoverable

• Re-connect the network cable

• Try a new Ethernet cable

• Test a different switch port or connect to another PoE+ switch

Once the camera has PoE+ power and a stable network connection, it should appear automatically in Room OS or Pleneo Cloud.

If it still doesn’t show up, Pleneo Support can help.