If you’re not hearing any sound from a RoomDesign Ceiling speaker, follow these steps in order.

• Make sure the speaker is connected to a network switch

• Confirm the cable is firmly seated at both ends

RoomDesign Ceiling requires PoE+ (802.3at) to operate.

• Confirm the connected switch port supports PoE+

• Standard PoE does not provide enough power

If needed, try a different PoE+ port on the switch.

If power and connectivity look correct, make sure the speaker is assigned to the room:

• Open RoomHub’s WebGUI or Pleneo Cloud

• Verify that the speaker is added to the correct Pleneo Room

Once the speaker is powered, connected, and assigned to the room, audio should play automatically.

If the issue persists, contact Pleneo Support for further assistance.