RoomHub Can’t Connect to Pleneo Cloud
If RoomHub isn’t connecting to Pleneo Cloud, follow these steps in order.
1. Confirm RoomHub Has Power
Make sure LAN 1 is connected to a PoE-enabled switch
If you’re unsure, see the article “RoomHub Does Not Power On”
No power means no cloud connection
2. Verify Local Operation
Open RoomHub’s Web GUI using its IP address or QR code
If the Web GUI loads, RoomHub is running correctly
If it doesn’t, fix local connectivity first (RoomHub to Switch)
3. Check Internet Access
Confirm the network port connected to RoomHub has internet access
Test with another device on the same port if needed
RoomHub requires outbound internet connectivity to reach Pleneo Cloud.
4. Verify Network Policies with IT
Ask IT to confirm:
The network connection is not filtered or restricted
Outbound HTTPS traffic (TCP port 443) is allowed
No firewall or proxy is blocking cloud communication
Pleneo Cloud communication uses secure HTTPS only.
Result
Once RoomHub is powered, reachable locally, and connected to a network with open HTTPS access, it should connect to Pleneo Cloud automatically.
If the issue persists, Pleneo Support can help.