Yes. Pleneo Cloud is built with security as a core principle and is operated under internationally recognized security frameworks, including SOC 2 and ISO/IEC 27001. These standards validate that our systems, processes, and controls are designed to protect customer data continuously, not just at a single point in time.

Only monitoring data, analytics, and system health information are sent to Pleneo Cloud.

All media, audio, and AI processing (including NoiseSense, ML Deverb, and AutoDeploy tuning) run locally on the RoomHub hardware.
No audio streams or meeting content are sent to the cloud.

Yes. RoomHub works fully offline.

All core room functions runs entirely locally, including:

• Microphone and camera control

• AI AutoDeploy

• AI audio processing

Internet access is only required if you want cloud-based monitoring, analytics, or Zero Touch Cloud Deployment.

Pleneo Cloud is designed with data sovereignty in mind.

Customer data is stored and processed in accordance with regional regulations such as GDPR, and Pleneo supports regional data hosting where required.
This allows customers to meet internal governance and legal requirements around data residency.

Yes. Pleneo Cloud is designed to support GDPR compliance through strong data protection controls, transparency around data handling, and regional data processing options.

Pleneo aligns with and is certified under key international security standards, including:

• SOC 2 - validating secure cloud operations

• ISO/IEC 27001 - validating structured information security management

Together, these demonstrate that Pleneo follows globally accepted best practices for cloud security and governance.

Access is strictly controlled using role-based permissions, authentication controls, and audit logging.
Only authorized users can access systems, and all access is logged for accountability and traceability.

Yes. RoomHub is designed for enterprise deployment and supports:

• 802.1X network authentication

• VLAN segmentation

• Zero Trust network principles

• API integration with management and ticketing systems

This allows RoomHub to fit cleanly into existing IT security models.

Yes. Pleneo is used in environments with strict security and compliance requirements, including:

• Enterprise

• Government

• Healthcare

• Financial services

Our certifications, local processing model, and cloud data controls make RoomHub suitable for security-sensitive deployments.

Pleneo Cloud supports proactive monitoring and alerting.
If a RoomHub requires replacement, the system configuration and room tuning can be restored automatically to new hardware via the cloud, minimizing downtime and manual reconfiguration.

The customer always owns their data.
Pleneo acts as a data processor, handling information only as required to deliver the service and in accordance with contractual and regulatory obligations.

Pleneo combines local-first AV processing with secure, compliant cloud services.
Customers get the benefits of automation and remote management, without compromising on security, privacy, or control.