Pleneo Cloud includes an open API that makes it easy to integrate with any management platform or ticketing system.
This allows Managed Service Providers and enterprise IT teams to monitor, test, and maintain their systems automatically, all from within the tools they already use.

Pleneo Cloud supports remote system testing, using the same verification process found in AI AutoDeploy™.
These tests validate full system functionality, including microphones, speakers, amplifiers, and RoomHub performance.

You can schedule tests for any time that fits your environment, for example, running a complete check at 5:00 AM, before anyone enters the office.

If your platform is linked to the Pleneo Cloud API, results are automatically reported back to your ticketing system:

• Rooms that pass testing are marked healthy.

• Rooms that fail trigger a service ticket, alerting your team before users ever notice a problem.

This integration turns your maintenance from reactive to proactive.
Instead of getting an angry customer call five minutes before an important meeting, you already know what’s wrong, and often have it fixed before the workday begins.

That’s what real customer service and system management looks like:

• Predictive awareness of issues

• Automated alerts through your existing platforms

• Faster resolution with no user disruption

If a scheduled system test detects that a RoomHub isn’t responding correctly, Pleneo Cloud automatically creates a replacement ticket.
When you replace the device, the cloud seamlessly restores its configuration and tuning.
You can learn more about this in the article Replacing a RoomHub.